Terms & Conditions

TERMS & CONDITIONS

Celine Engelstad (organization number 994 618 954) 
Professor Dahls gate 21 a 
0353 Oslo 
Customer Service: +47 22 69 01 31 (working days from 9:00 am to 4:00 pm) or contact@celineengelstad.no


PAYMENT

You can pay by debit or credit card (Visa, Eurocard or Mastercard) 
It is safe to buy from us and no one can read your card number. DIBS AS (DIBS Payment Services), Scandinavia’s largest provider of online payment services, account for the transaction.

TIME OF DELIVERY

1-5 working days for goods shipped in Norway.
Please note that during holiday periods it can take up to 10 days for delivery. If you order items that are out of stock, you will be notified by telephone or mail. If the order is urgent, please give us a message and we will try to help you as quickly as possible.

SHIPPING COSTS AND FEES

Always free shipping and no duty for shipping in Norway. Shipments to all other countries will be charged with 50 NOK.
Duty-free; Celine Engelstad is a Norwegian company with a stockroom in Oslo. Therefore, you pay no duty.
Freight paid – All our goods are shipped freight paid in Norway, except for shipments to Svalbard where a surcharge / handling fee of NOK 195, – from Posten Norge (Norway Post) is applicable + a package postage of NOK 135, -. Items sent to Svalbard are invoiced excluding VAT.

RETURN OF GOODS – POLICY & PROCEDURE

You are entitled to a 14-day cooling-off period on items you purchase in our shop. Cancellation form and proof of purchase must be enclosed with the goods. Cancellation form is available on our website. If you regret your purchase within 14 days, you can send the items back and we will refund you the amount you paid for the goods. Note that the product must be returned in the condition it was received. The product should not be used /tested. The buyer must pay for the return postage.
If you have received wrong or damaged items, we send you new products free of charge.

Please contact us before you ship the item and we will send you a freight document.

Return address:
Celine Engelstad AS
Postboks 30 Smestad
0309 Oslo

Download Returns Form

AGE LIMIT

People who order items from us must be 18 years old. If you are under 18, an adult must book for you.

Celine Engelstad and her staff wish you good shopping!